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An SLA (service-level agreement) is a crucial component of any contract you sign with a technology vendor. In many ways, it serves as the foundation on which your relationship with that product or service will be built. Start with something shoddy or ill-defined and you could open the door for various problems to arise down the road. In this blog, we’ll discuss some of the basics of the SLA and… You're reading Understanding the Basics of SLAs, originally published on Telx. If you've enjoyed this post, be sure to share it on Twitter, Facebook, and Google+!